Refund & Return Policy

Store Name: Ghazal
Website: www.ghazalx.com

At Ghazal, customer satisfaction is important to us — but so is fairness. Due to the nature of our products and business model, we maintain a strict refund and return policy to protect the quality of our operations.

1. All Sales Are Final

Unless otherwise explicitly stated, all sales are final. We do not offer refunds, returns, or exchanges for:

• Change of mind

• Incorrect sizing (please review size charts carefully before ordering)

• Delayed delivery due to courier or customs issues

• Sale or discounted items

• Digital products or downloads (if applicable)

2. Exceptions – Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within [3–7] days of receiving your order at [contact@ghzazlx.com] with the following:

• Order number

• Clear photos of the item and packaging

• Description of the issue

We will evaluate the issue and, at our discretion, may offer:

• A replacement of the same item

• Store credit

• A partial or full refund (only if a replacement is not available)

Items reported outside of the allowed timeframe or without proper documentation may not be eligible for any resolution.

3. Wrong Item Sent

In the rare event that you receive the wrong item, please contact us within [3–7] days of delivery. We will cover return shipping and send the correct item at no additional cost, if the claim is approved.

4. Return Conditions (If Accepted)

If a return is accepted (only under exceptional circumstances):

• The item must be unused, unworn, unwashed, and in its original packaging with tags intact

• You must provide proof of purchase

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

• Returned items will be inspected before any refund or exchange is processed

5. Refund Processing

If a refund is approved:

• It will be issued to the original payment method

• Please allow [7–14] business days for the refund to appear on your statement

• Shipping charges are non-refundable

6. Cancellations

Orders cannot be canceled once they are placed. Please double-check your order details before submitting.

7. Chargebacks & Disputes

We reserve the right to contest any chargeback or payment dispute. Customers who submit fraudulent claims may be permanently banned from future purchases and reported to relevant authorities.

8. Contact Us

If you have questions or concerns regarding your order, contact us at:
📧 Email: [contact@ghzazlx.com]
🌐 Website: www.ghazalx.com

Please Note:

By completing a purchase on our website, you agree to this Refund Policy in full.