Returns & Refunds policy

At [Ghazal Store], we want to ensure your shopping experience is as smooth and satisfactory as possible. If you are not entirely satisfied with your purchase, we're here to help with our refund policy.

1. Eligibility for Refunds

We offer refunds on products that meet the following conditions:

The item(s) must be unused, unworn, and in the same condition as received.

It must be in the original packaging.

The item(s) must be returned within [number of days] days of the original purchase date.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

Gift cards and downloadable software products.

Personalized or customized items, unless they arrived damaged or defective.

3. Refund Process

To request a refund, please follow these steps:

Contact our customer service team at [info@ghazalx.com] to initiate the refund process.

Provide your order number and details about the product(s) you wish to return.

Our team will guide you through the return process and provide you with a return shipping label if applicable.

Once we receive the returned item(s) and inspect them, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the item(s) received are damaged, defective, or incorrect. In such cases, we will provide a prepaid return shipping label.

5. Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact our customer service team at [info@ghazalx.com]. We are here to help make your shopping experience with us a positive one.